We aim to respond to all support requests within 48 hours. The support desk is open during UK office hours.


Email support@e2s.co.uk or call 0207 965 7142


An email to support with log files included will always be the fastest way to receive help.


Once the software has been installed, you can raise a support log from within the software (see Support)  


Please provide the following:


LOG FILE  You will find the most recent log in C:\Excel2SageConnector\LogFile.txt and previous logs in C:\Excel2Sage\Old Logs


LOAD FILE All Load files are stored after running in C:\Excel2SageConnector\Archive\ 


Please send the file(s) related to the load that failed - details will be in the log file.


If you have enhanced solutions, please send logs from the conversion process (e,g,.)

C:\Excel2SageConnector\csv_YOURNAME\xxxx.log 

C:\Excel2SageConnector\EbayExchange\EbayExchange_all.log

C:\Excel2SageConnector\ShopifyExchange\ShopifyExchange_all.log